Proactive help and advice from a dedicated Argo TAM
Get the most out of your Argo deployments with expert help and advice from a dedicated Technical Account Manager (TAM). Set yourself up for success with guidance on implementation, architecture, and rollout. Stay ahead with information on new features and proactive advice.
Our experts can help you avoid the pitfalls of bad architectural decisions and anti-patterns that slow organizations down as they grow. You don’t need to hire in-house for advice, help, and proactive guidance to succeed with Argo.
Get proactive advice before you know you need it. We stop issues from arising by advising how to properly architect, install, implement, and upgrade Argo, tailored to your organization. Your dedicated TAM helps you plan everything from configuration to setup and upgrades.
Your dedicated TAM can also help you learn more about Argo and how to optimize it. Join knowledge-sharing sessions and learn best practices from the experts. They’ll also help you stay in the loop about the Argo roadmap so you know what’s coming up.
Choose the level that works for you
Choose the package that suits the level of guidance you need from your dedicated TAM.
| TAM tiers | Silver | Gold | Platinum |
|---|---|---|---|
| Weekly TAM time | 3 hours | 7 hours | 14 hours |
| Argo system health check | Annually | Bi-annually | Bi-annually |
| Adoption strategy and guidance | |||
| Adoption plans | ✔️ | ✔️ | ✔️ |
| Argo guidance – Planning for scale – Best practices (app, repo, rollouts, application sets, etc.) – Configuration and management (RBAC, etc.) – Team adoption strategies – Implementation and integration | ✔️ | ✔️ | ✔️ |
| DevOps guidance | ✔️ | ✔️ | |
| Technical insights as part of executive business reviews | Annually | Bi-annually | Quarterly |
| Knowledge sharing sessions/workshops across the organization | Annually | Bi-annually | Quarterly |
| Review of support ticket themes to identify configuration and process improvement opportunities, including knowledge gap assessment and training recommendations. | Annually | Bi-annually | Monthly |
| Proactively identify and advise on risks to project success | |||
| Impact report | ✔️ | ✔️ | ✔️ |
| Shared incident board | ✔️ | ✔️ | |
| New feature adoption | |||
| Demo of new features | ✔️ | ✔️ | ✔️ |
| Guidance implementing and using the new feature | ✔️ | ✔️ | ✔️ |
| TAM Argo scope | |||
| Argo CD | ✔️ | ✔️ | ✔️ |
| Argo Rollouts | ✔️ | ✔️ | ✔️ |
| Argo Workflows | Contact Sales | Contact Sales | |
| Argo Events | Contact Sales | Contact Sales | |
| TAM participation in customer and stand-up meetings | N/A | Max 1 hour per week | Max 2 hours per week |
| TAM response time | 8 hours | 4 hours | 2 hours |
| Number of unique customer contacts | 3 | 4 | 10 |
Note: No SLA is associated with the TAM response time.
Why choose our TAM offering?
Get advice from experts who have been architecting, installing, implementing, and upgrading Argo for many years. In 2024, the #2 and #3 committers on Argo CD were Codefreshers.
Our team has regularly contributed outstanding quality work to Argo projects for many years. They’re also regular speakers at ArgoCon and KubeCon.
