Customer Success Engineer

Mountain View, CA


Job Summary

Codefresh is all about Customer Success. We are here to ensure that our customers are beyond thrilled with the innovative Codefresh CI/CD platform. Hence Codefresh is looking for a top-notch Customer Success Engineer who is very technical and can work directly with customers. This is a rare opportunity to join a promising early-stage startup and make a huge impact.

If you’re an absolutely experienced top-shelf, phenomenal, A-player Customer Success Engineer, we really want to talk to you.

 

Key Responsibilities

Ensure customers satisfaction and following that expanding our service

Provide management & technical guidance and best practices as the subject matter expert in our product

Help write and maintain our knowledge base

Advocate customer needs/issues cross-departmentally. Align so seamlessly with sales, marketing, and engineering that we can barely tell what team you’re actually on.

You should be:

  • A brilliant engineer – you’ve been in our customers’ shoes before and can anticipate their challenges and needs
  • Curious and a self starter- when you hit an obstacle you research and investigate until you solve it
  • Highly organized – you can calmly juggle multiple tasks and priorities and keep all the relevant people and systems updated as you go along
  • A team-player – nothing happens in a vacuum, you’ll need to be able to leverage our entire customer team and our own product development teams as needed and keep everyone informed
  • Comfortable meeting with customers remotely and onsite

Desired Skills and Experience

  • 5+ years experience deploying software in the enterprise
  • Experience implementing software solutions for customers
  • Significant experience working with Linux OS
  • Ability to troubleshoot networking issues that may prevent communication between different components
  • Excellent customer facing skills and interest in working with customers onsite and remotely
  • BS in Computer Science, or equivalent
  • Ability to travel domestically up to 50% of the time

Even better if you have:

  • Strong project management skills
  • Knowledge of AWS, Azure and/or other cloud technologies
  • Knowledge in containers technology
  • Experience with deployment methodologies (chef, puppet)
  • Experience working with Zendesk and Jira